SHIPPING METHODS AND DELIVERY TIMES You will receive a confirmation email after placing your order and another email after your order has shipped. The second contains the tracking information and some instructions on how to track your package. The total time to receive your order is described below: Order Delivery Time Frame: Processing Time: Order Verification, Tailoring, Quality Checking and Packing. All orders are sent to our fulfillment center for shipment within 48 hours of order placement.
The fulfillment center and courier process the orders, which takes an additional 1-4 business days. Dispatch Time: This refers to the time it takes to dispatch items from our warehouse to their destination. International delivery usually takes 1 to 5 business days.
After processing and leaving the warehouse, items usually take between 2 and 5 days to arrive at their destination. However, from time to time this may take longer. If more than 15 days have passed and you still haven’t received your order, please email us at [email protected] to check the status of your order. Refunds will be processed via email if required. A full refund is not possible under the following circumstances:
1. Delays caused by the buyer providing incorrect or incomplete delivery information;
2. Delays in delivery due to force majeure events such as natural disasters, inclement weather and war;
3. any uninsured order that is lost or stolen;
4. Delays in delivery caused by other persons beyond Sybershel’s control such as B. Public Holidays and Customs Issues.