Refund Policy

Returns & Exchanges We only replace items if they are defective and within 7 days of purchase. Please send picture or video proof that the device has arrived damaged for verification to

If the product is found defective upon arrival, you can request an exchange of the defective unit for the same item. Please email us at to request approval. Unfortunately we do not accept returns if you have changed your mind about the purchase. Returns If you purchased a Sybershel product and were unable to take delivery for the product and the product has been returned to us, you will be responsible for paying your own shipping costs to have the item returned to you.

However, we will not make you pay a restocking fee. Cancellations We can cancel your order without penalty* if your request is received within 24 hours of placing the order. If more than 24 hours have passed, a 20% restocking fee will be deducted from your refund. * Once the order has been dispatched, unfortunately we cannot cancel your order. Refunds If you have not received the product within the guaranteed time (45 days without processing 1 to 5 days), you can request a refund or a reshipment. * You can submit refund requests within 15 days of the guaranteed delivery time (45 days).

You can do this by sending us a message to If you’re approved for a refund, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within 30 days. Late or no refund If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company.

It may take some time before your refund is officially posted. Next, contact your bank. It often takes some time for a refund to be posted. If you have done all this and have not yet received your refund, please contact us at Email:

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